FAQ
Frequently asked questions.
Quick answers about shipping, returns, and how Warm Haus works. Can't find what you need? Visit our Contact page.
Frequently asked questions
Shipping
How long does shipping take?
Most Warm Haus orders deliver in 3 to 4 weeks. Orders $150 and up ship free; orders under $150 have a flat $10 shipping fee. Tracking is sent as soon as your order is on the way.
Do you ship internationally?
We're US-only right now. International shipping isn't available yet — checkout only accepts US addresses.
Returns & Exchanges
What is the return policy?
We accept returns within 30 days of delivery. Fixtures must be unused, undamaged, and returned in their original packaging. Email us at support@warm-haus.com with your order number and our team will follow up within 1 business day.
Is there a restocking fee?
Non-defective returns are subject to a 50% restocking fee. If your order arrived damaged, defective, or incorrect, the restocking fee is waived — just email us at support@warm-haus.com.
How does an exchange work?
We don't offer direct exchanges — return the original item for a refund, then place a new order for what you want. If your light arrives broken, defective, or the wrong item was sent, we'll cover return shipping and refund you in full.
How do I start a return or exchange?
Email us at support@warm-haus.com with your order number and a note on what you need. Our team will follow up with next steps within 1 business day.
About
Where are Warm Haus fixtures made?
Warm Haus products are selected and specified around our warm, 2700K-only standard. Manufacturing and origin details can vary by piece, so check the product page or contact us for the exact lamp.
What does the warranty cover?
The warranty covers manufacturing defects, including electrical issues, finish defects, and structural problems. It does not cover normal wear, accidental damage, or bulb replacements after the included bulb has reached the end of its life.